Privacy Policy

Warm Homes Renewables Limited
Company Number: 16787146
Registered Address: 61-63 Stanley Road, Bootle, England, L20 7BZ
Email: info@warmhomesltd.co.uk
Data Protection Contact: Jordan Joseph Caldwell

This Privacy Policy explains how Warm Homes Renewables Limited collects, uses, stores and protects your personal information when you contact us, use our website, request a quote, book an assessment, or use our services.

We are committed to protecting your privacy and handling your personal data responsibly, fairly and lawfully in line with UK data protection laws.

1. Information We Collect

We may collect and process the following personal information:

• Your name

• Address and property details

• Email address

• Telephone number

• Details about your enquiry or requested service

• Information needed to provide quotes, surveys, assessments or installations

• Photographs, survey notes, energy assessment information or retrofit-related property data

• Payment or finance-related information, where applicable

• Website usage information, such as cookies, analytics data and contact form submissions

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide quotes and advice

• Arrange surveys, assessments and installations

• Deliver solar, battery, insulation, ventilation, retrofit and renewable energy services

• Prepare reports, recommendations and care plans

• Manage customer relationships and aftercare

• Process payments or finance applications where required

• Meet legal, regulatory, compliance and safety obligations

• Improve our website, services and customer experience

• Send service updates or relevant communications

We will only use your information where we have a lawful reason to do so.

3. Our Lawful Basis for Processing

We may process your personal data under one or more of the following lawful bases:

Contract — where we need your information to provide a quote, arrange a survey, complete work or deliver a service you have requested.

Legal obligation — where we need to keep records or share information to comply with legal, tax, safety, building, retrofit or regulatory requirements.

Legitimate interests — where we use your information to manage enquiries, improve services, provide aftercare, maintain business records and communicate with you about relevant services.

Consent — where you have agreed to receive marketing communications or where cookies requiring consent are used.

You can withdraw consent at any time by contacting us at info@warmhomesltd.co.uk.

4. Who We Share Your Information With

We may share your information with trusted third parties where necessary, including:

• Retrofit assessors, coordinators, designers or installers

• Surveyors, engineers and contractors

• Certification, accreditation or compliance bodies

• Finance providers, where you request finance

• Software, CRM, hosting, email and IT service providers

• Payment processors

• Accountants, insurers, legal advisers or professional consultants

• Government, regulatory or enforcement bodies where legally required

We only share the information needed for the relevant purpose and expect third parties to handle your data securely.

5. How Long We Keep Your Information

We keep personal information only for as long as necessary for the reason it was collected.

This may include keeping records for:

• Enquiries and quotes

• Customer service and aftercare

• Warranty and installation records

• Tax, accounting and legal obligations

• Retrofit, compliance, certification or funding records

Where we do not have a specific retention period, we decide how long to keep information based on legal requirements, warranty obligations, regulatory requirements and the need to manage customer records.

6. How We Protect Your Information

We take appropriate steps to protect your personal data from unauthorised access, loss, misuse or disclosure.

This includes using secure systems, controlled access, password protection, appropriate record management and only sharing information where necessary.

7. Marketing

We may contact you about our services if you have requested information from us or where you have given consent.

You can opt out of marketing at any time by emailing info@warmhomesltd.co.uk.

We will not sell your personal data to third parties.

8. Cookies and Website Data

Our website may use cookies to improve functionality, measure performance and understand how visitors use the site.

Some cookies may be necessary for the website to work properly. Others, such as analytics or marketing cookies, should only be used with your consent where required.

You can manage or disable cookies through your browser settings.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain types of processing

• Request a copy of your data

• Withdraw consent where processing is based on consent

The ICO advises that individuals should be told about these rights in privacy notices, including the right to withdraw consent where consent is the lawful basis.

To exercise your rights, please contact:

Jordan Joseph Caldwell
Warm Homes Renewables Limited
61-63 Stanley Road
Bootle
England
L20 7BZ
Email: info@warmhomesltd.co.uk

10. Complaints

Please contact us first if you have any concerns about how we handle your personal information.

You also have the right to complain to the Information Commissioner’s Office, which is the UK’s data protection regulator. The ICO confirms that individuals can complain if they believe an organisation has not handled personal information responsibly.

ICO website: www.ico.org.uk
ICO helpline: 0303 123 1113

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data.

This policy was last updated: April 2026.